Accessibility Statement
Accessibility Statement
La Bâché is built with the same intention for every guest who visits shoplabache.com — including guests who navigate with a screen reader, a keyboard, voice control, or magnification software. Below is a precise account of what we have done, what we are still working on, and how to reach us directly if something isn't working the way it should.
Why Accessibility Matters to La Bâché
La Bâché LC Bryant LLC ("La Bâché," "we," "us," or "our"), the women-owned, family-led company behind shoplabache.com and our small-batch Skin, Hair, and Homme collections, believes that a considered shopping experience is one that everyone can use — regardless of how they browse the internet.
We are actively working to make shoplabache.com conform to widely recognized digital accessibility guidelines, so that guests using assistive technology such as screen readers, screen magnifiers, voice-recognition software, or keyboard-only navigation can browse our formulas, read ingredient information, and complete a purchase with as little friction as possible.
Accessibility at La Bâché is not a one-time project. It is an ongoing practice that we revisit as our product catalog grows, as our Shopify theme is updated, and as accessibility standards themselves evolve.
The Standard We Measure Ourselves Against
Our internal benchmark is the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is the standard most commonly referenced by accessibility regulators and courts in the United States, and it aligns closely with the technical standards recognized in Japan and the European Union, described further in Section 8.
In practice, working toward WCAG 2.1 AA means we design and review shoplabache.com against four principles:
- Perceivable. Information and interface elements must be presentable to users in ways they can perceive — for example, meaningful alt text on product photography and sufficient color contrast between text and background.
- Operable. Navigation, buttons, forms, and the cart and checkout flow must be usable via keyboard alone, without requiring a mouse or precise timing.
- Understandable. Content, labels, and error messages must be written in clear language and behave predictably from page to page.
- Robust. Pages must be built using valid, well-structured code so that current and future assistive technologies can interpret them reliably.
Full conformance with any accessibility standard is an ongoing goal rather than a permanent, static achievement — a website is a living product that changes with new collections, seasonal pages, and platform updates. We describe both what is already in place and what remains in progress in Sections 3, 6, and 7 below.
Accessibility Features Built Into shoplabache.com
The following measures are already reflected in our Shopify theme, our page templates, and the way our internal team writes and publishes new content:
Structured Navigation
Consistent heading hierarchy, a logical reading order, and a visible keyboard focus outline across menus, filters, and the cart drawer.
Keyboard-FriendlyDescriptive Image Text
Product photography across Skin, Hair, and Homme includes descriptive alternative text so screen-reader users understand what each image shows.
Screen-Reader ReadyReadable Contrast & Type
Body copy is set in dark, high-contrast text against light backgrounds, with a resizable, web-safe typeface that reflows cleanly when zoomed.
WCAG Contrast RatiosAccessible Forms
Search, newsletter sign-up, contact, and checkout fields carry visible labels, clear error messages, and logical tab order.
Clear LabelingAccessibility Across Skin, Hair & Homme
We have paid particular attention to the pages a guest actually needs to shop with confidence: our Skin, Hair, and Homme collections, our full catalog, and every individual product page.
Specifically, on every product listing and product detail page across all three collections, we work to ensure that:
- Ingredient lists and usage directions are presented as real, selectable text rather than embedded only inside an image, so screen readers can announce them accurately.
- Product photography and swatch images carry alternative text describing the product, scent family, or finish shown.
- "Add to Cart," size, and scent-selector controls are reachable and operable using the keyboard's Tab and Enter keys alone, without requiring a mouse.
- Price, availability, and shipping information are announced in plain, unambiguous text rather than icons alone.
- Zoom and image-gallery controls on product pages remain operable when a guest uses browser zoom or a screen magnifier.
Where a specific formula page currently falls short of one of these standards, it is reflected honestly in Section 6, "Known Limitations."
Third-Party Tools & Content
Our storefront is built on Shopify, and portions of our page layout, checkout flow, and cart functionality are governed by Shopify's own platform code, which Shopify continually updates for accessibility. We select and configure Shopify themes and apps with accessibility in mind, but we do not control the underlying accessibility of Shopify's core checkout, and we encourage guests who encounter a barrier there to also review the Shopify Consumer Privacy Policy and contact us directly using Section 10 so we can assist or escalate.
We do not currently rely on a third-party "accessibility overlay" or automated widget to remediate our site. We have chosen instead to address accessibility directly within our theme code and content, because automated overlays can create inconsistent results for assistive-technology users. If this changes, we will update this statement and disclose the tool by name.
Some content and functionality is provided by outside platforms we link to or embed, including payment processing, marketing pixels such as the TikTok Pixel, and social content from Instagram, TikTok, and X. The accessibility of those third-party experiences is governed by each provider's own policies, not by La Bâché.
Known Limitations & Workarounds
In the interest of honesty, we disclose the specific areas of shoplabache.com that we know still fall short of full WCAG 2.1 AA conformance, along with a practical workaround while we continue improving each one.
| Area | Known Limitation | Current Workaround |
|---|---|---|
| Some decorative animations | Certain motion and hover effects across the site are not yet fully suppressed for guests with a "reduce motion" preference set at the operating-system level, though core content remains readable without them. | Content and functionality do not depend on any animation; motion can be minimized by enabling "Reduce Motion" in your device settings, which our theme partially respects. |
| Older seasonal or campaign pages | A small number of past marketing or lookbook pages, published before our current accessibility review process, may contain images with incomplete alternative text or lower color contrast. | Product information for every formula is always available and fully accessible on its permanent product page; contact us via Section 10 for a plain-text description of any older campaign page. |
| Embedded third-party checkout & payment steps | The final payment step is rendered by Shopify's own secure checkout code, which we can configure but not fully rebuild ourselves. | Shopify continually maintains checkout accessibility; guests experiencing a barrier at checkout can contact us and we will assist directly or place a phone/email order on your behalf. |
| PDF or downloadable documents | Where we occasionally link to a downloadable document (such as a wholesale line sheet), that file may not yet be fully tagged for screen readers. | We will provide the same content in accessible plain text or email format on request via Section 10. |
Our Accessibility Roadmap
Accessibility is treated as a continuous line item in our product and content workflow, not a single project with an end date. Here is the current state of that work.
Baseline Theme & Contrast Review
Reviewed our Shopify theme's color palette, typography, and heading structure against WCAG 2.1 AA contrast and structural requirements, and corrected identified issues.
Alt Text Pass Across Skin, Hair & Homme
Added descriptive alternative text to product photography across all three current collections and the homepage.
Keyboard & Screen-Reader Testing of Checkout
Ongoing manual testing of the cart, discount, and checkout flow using keyboard-only navigation and popular screen readers.
Legacy Campaign Page Remediation
Working through older seasonal and lookbook pages identified in Section 6 to add missing alt text and improve contrast.
Formal Accessibility Audit
We plan to commission a structured audit of shoplabache.com against WCAG 2.1 AA as our catalog and traffic continue to grow, and to publish a summary of findings and corrective actions here.
United States, Japan & Europe
La Bâché ships to customers across all three regions, so we design toward the accessibility laws and technical standards that are relevant in each one. Select a region below.
Americans with Disabilities Act (ADA), Title III
As a company registered in Pennsylvania and selling to customers nationwide, we treat shoplabache.com as a "place of public accommodation" in the spirit of Title III of the Americans with Disabilities Act, and we look to WCAG 2.1 Level AA — the standard referenced by the U.S. Department of Justice in its 2024 Title II rulemaking and widely relied upon in Title III guidance and case law — as our working technical benchmark.
A number of U.S. states have also adopted their own accessibility-related civil rights protections that can extend to commercial websites. We are mindful of the following as part of our national compliance posture:
State law that has been applied to inaccessible commercial websites serving California residents, generally in step with ADA/WCAG standards.
State and New York City human-rights protections that have been applied to digital public accommodations, including retail websites.
State civil-rights protections extended by courts to commercial websites serving Massachusetts residents.
Requires covered entities, including many private businesses, to provide accessible communications, informing our approach to digital content.
State civil-rights framework that has been referenced in digital accessibility claims against commercial websites.
Additional states continue to develop accessibility-related consumer protection standards, which we monitor as our customer base grows.
To report a barrier under any of these frameworks, please use the process in Section 9 or contact us at bonjour@shoplabache.com or +1 (215) 429-3436.
JIS X 8341-3 & the Act on Elimination of Discrimination Against Persons with Disabilities
For guests accessing shoplabache.com from Japan, we look to JIS X 8341-3, Japan's national industrial standard for web accessibility, which itself closely mirrors WCAG. Following JIS X 8341-3 alongside WCAG 2.1 AA lets us maintain one consistent technical approach across markets rather than two competing ones.
We are also mindful of Japan's Act on Elimination of Discrimination against Persons with Disabilities, which — as amended, with obligations extending to private businesses from April 2024 — encourages the provision of reasonable accommodation, including reasonably accessible means of accessing information and services such as an e-commerce storefront.
Consistent Technical Baseline
We do not maintain a separate, lower accessibility standard for Japan-facing pages; the same WCAG-aligned baseline applies storewide.
Language & Readability
Where content is presented in English for our Japan-based customers, we aim for clear, plain language consistent with WCAG's "Understandable" principle.
Reasonable Accommodation
Guests who encounter a specific barrier when shopping from Japan may request an alternative means of completing a purchase, such as assistance by phone or email.
Ongoing Monitoring
We monitor guidance from Japan's Personal Information Protection Commission and relevant ministries as digital accessibility expectations continue to develop.
European Accessibility Act, EN 301 549 & the UK Equality Act 2010
For guests accessing shoplabache.com from the European Union, the wider European Economic Area, or the United Kingdom, we look to the technical standard EN 301 549, which itself incorporates WCAG 2.1 AA, and to the accessibility requirements introduced for many consumer-facing e-commerce services under the European Accessibility Act (Directive (EU) 2019/882), which became applicable to covered services from June 2025.
In the United Kingdom, we are mindful of the service-provider duties under the Equality Act 2010, which requires reasonable steps to avoid placing disabled customers at a substantial disadvantage when accessing goods and services, including online retail.
Aligned Technical Standard
EN 301 549 and WCAG 2.1 AA are treated as one and the same working benchmark across our EU/EEA and UK-facing pages.
E-Commerce Scope
We treat our product catalog, cart, and checkout — the core commercial functions of the site — as the priority areas for European Accessibility Act alignment.
Reasonable Adjustments (UK)
Guests in the UK who need an alternative way to browse or purchase may request reasonable accommodation through Section 9 below.
Ongoing Monitoring
We track guidance from relevant EU member-state market-surveillance authorities and the UK's Equality and Human Rights Commission as standards evolve.
Report an Accessibility Barrier
If any part of shoplabache.com is difficult to use with assistive technology, we want to hear about it directly — not as a complaint, but as the fastest way for us to fix it. Here is what happens when you reach out.
Tell Us What Happened
Email, call, or use live chat to describe the page, the device, and the assistive technology or browser setting involved.
We Confirm Receipt
Our team acknowledges your message, typically within one business day, and asks any clarifying questions needed to reproduce the issue.
We Offer an Immediate Path
Where a fix will take time, we offer a direct workaround — such as completing your order by phone or email — so you are never left waiting.
We Investigate & Correct
Our team reviews the underlying page or theme code, corrects the barrier, and follows up with you once the fix is live.
How to reach us. Email bonjour@shoplabache.com, call +1 (215) 429-3436, or use live chat on shoplabache.com. We aim to respond to every accessibility report within one business day.
Changes to This Accessibility Statement
As we complete roadmap items described in Section 7, retire older campaign pages, or adopt new tools, we will update this statement to reflect the current state of accessibility on shoplabache.com and revise the "Last Updated" date at the top of this page.
This statement does not create any new or additional legal rights beyond those already provided under applicable law in your jurisdiction, and nothing in it should be read as a guarantee that every page meets every WCAG 2.1 AA success criterion at all times. We welcome continued feedback, described in Section 9, as the most direct way to improve.
Plain-Language Commitment
We describe our progress honestly, including what is not yet complete.
No Automated Overlay Substitute
We do not rely on an overlay widget in place of genuine code-level fixes.
One Business Day Response
Every accessibility report reaches a member of our small team quickly.
Questions About Accessibility
If anything in this Accessibility Statement is unclear, or you would like a specific alternative way to browse or purchase from us, our team replies personally — typically within one business day.
This Accessibility Statement should be read alongside our Privacy Policy, Terms of Service, and Legal Notice.
This Accessibility Statement forms part of, and should be read alongside, our Privacy Policy, Terms of Service, Refund Policy, Shipping Policy, and Legal Notice. © 2026 La Bâché LC Bryant LLC. All rights reserved.