La Bâché LC Bryant LLC ("La Bâché," "we," "us," or "our") formulates and ships every order for our Skin, Hair, and Homme & Beard Care collections from our workshop and fulfillment address at 6560 N Mascher Street, Philadelphia, Pennsylvania 19120, United States. This Shipping Policy explains, without vague ranges or hidden conditions, exactly when we cut off same-day processing, how long an order takes to prepare, which carriers we use, how long transit takes, what shipping costs, and what happens if a package is delayed, lost, or delivered to the wrong address.

We currently ship to the United States, Japan, and the European Union, EEA, and United Kingdom. Sections 13 through 15 add region-specific detail for each of these destinations, including customs handling and the consumer-protection rules that apply to delivery timing in each region.

Orders placed before 4:00 PM Eastern Standard Time (GMT-05:00), Monday through Saturday, begin processing the same business day. Orders placed after 4:00 PM, or on a Sunday, begin processing the following business day.

The order cut-off determines only when we begin preparing your package for shipment — it is separate from the processing time described in Section 4, which is the number of business days it takes us to complete that preparation and hand your order to a carrier.

Once your order leaves our workshop, standard transit time is 5–7 business days to most addresses in the United States, Japan, and Europe. Transit time is counted separately from, and begins only after, the 3–5 business day processing window described in Section 4.

So that there is no confusion at checkout: an order placed before the daily cut-off can generally be expected to arrive within 8 to 12 business days of the order date — 3 to 5 business days to process, plus 5 to 7 business days in transit. International orders to Japan and Europe may run toward the longer end of this range, and occasionally beyond it, due to customs clearance described in Section 8.

These are estimates based on typical carrier performance and are not guaranteed delivery dates. We are not responsible for delays once a package has left our facility and is in a carrier's possession, though we will always assist you in tracing a delayed shipment as described in Section 10.

Every order shipped to Japan or to the EU, EEA, or United Kingdom is sent from our facility in Pennsylvania, United States, and must clear customs in the destination country before it can be delivered.

Duties and import taxes are the customer's responsibility. Depending on the value of your order and the customs threshold in your country, you may be charged import duty, VAT, consumption tax, or a carrier brokerage fee upon delivery. These charges are set by your local customs authority and carrier, not by La Bâché, and are not included in the shipping cost shown at checkout.

We cannot predict the exact amount. Customs charges vary by country, order value, and product classification, so we are unable to quote a precise figure in advance. If you would like an estimate before ordering, contact your local customs office directly.

Refused or unpaid customs charges. If a package is returned to us because customs charges were declined or unpaid, we will refund your merchandise total once the package is received back at our facility, less our original outbound shipping cost and any return freight charged to us by the carrier.

As soon as your order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow its progress with the carrier assigned to your order — UPS, USPS, or FedEx, as described in Section 5.

Tracking information can take up to 24 hours to update after a label is created, and international tracking through customs may show fewer updates than domestic tracking while the package is being processed at the border.

If you did not receive a shipping confirmation email, please check your spam or promotions folder first, then contact us at bonjour@shoplabache.com with your order number.

Please double-check your shipping address at checkout — once an order enters processing under Section 4, we are often unable to change the delivery address, since our fulfillment team begins preparing the package the same or next business day.

Address correction requests. If you notice an error immediately after placing your order, email bonjour@shoplabache.com right away — we will do our best to correct it before the label is created, but cannot guarantee a change once processing has begun.

Packages returned as undeliverable. If a carrier returns a package to us because the address provided was incomplete or incorrect, we will contact you to arrange reshipment at the customer's cost, or issue a refund of the merchandise total less original shipping costs, at our discretion.

We do not process or ship orders on U.S. federal holidays, and carrier transit times published in Section 6 can run longer around Thanksgiving, the December holiday season, and Lunar New Year, when carrier volumes rise across all three regions we ship to.

During these periods, we post an updated processing-time estimate on our homepage and in your order confirmation email. Outside of these seasonal notices, the standard timelines in Sections 3, 4, and 6 apply.

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), a retailer must ship within the time stated at checkout — or, if no time is stated, within 30 days — and must notify the customer and offer a refund if that timeframe cannot be met. La Bâché's stated timeline is the 3–5 business day processing window in Section 4, followed by 5–7 business days in transit under Section 5, for all orders delivered within the United States, and we notify customers by email any time that timeline changes.

No customs clearance or import duty applies to domestic U.S. orders. Sales tax, where applicable, is calculated and disclosed at checkout based on your delivery state, separately from shipping cost.

Orders delivered to Japan follow the same processing and transit timelines described in Sections 4 and 6, with delivery typically completed 8 to 12 business days after your order is placed, though customs clearance can occasionally extend this range.

Consumption tax and duty. Japan applies consumption tax and, above certain thresholds, customs duty to imported goods. These amounts are calculated by Japanese customs authorities at the border, are the recipient's responsibility, and are not included in the shipping cost charged at shoplabache.com, consistent with Section 8.

Address format. To avoid delivery delays, please enter your address in the format requested at checkout, including postal code and building or unit details, exactly as you would provide them to a Japanese carrier.

Currency. Orders placed in JPY are charged in JPY at checkout; the shipping cost shown reflects that currency and any applicable exchange rate at the time of purchase.

Orders delivered within the European Union, the wider European Economic Area, or the United Kingdom follow the same processing and transit timelines described in Sections 4 and 6, with delivery typically completed 8 to 12 business days after your order is placed.

VAT and customs duty. As a United States-based retailer, we do not collect EU or UK VAT at checkout. Import VAT, and customs duty above your country's de minimis threshold, is assessed by customs on arrival and collected by the carrier before or upon delivery, consistent with Section 8.

Delivery timing and the withdrawal right. Under the EU Consumer Rights Directive and the UK Consumer Contracts Regulations 2013, a retailer must deliver within 30 days unless a shorter period is agreed — our stated 8–12 business day estimate is well within that requirement. Your separate right to withdraw from the purchase within 14 days of delivery is addressed in our Return & Refund Policy, not this page.

Currency. Orders placed in EUR or GBP are charged in that currency at checkout, and any applicable exchange rate is fixed at the time of purchase.

As La Bâché adds carriers, expands into new regions, or adjusts processing capacity, we may update this Shipping Policy. When we make a material change, we will update the "Last Updated" date at the top of this page.

The shipping terms in effect at the time you placed your order — including cut-off time, processing time, and cost — apply to that order; later changes to this page do not retroactively alter an order already placed.