Cancellation Policy
Cancellation Policy
Changed your mind, or ordered by mistake? Here is exactly how, when, and under what conditions you may cancel an order or withdraw from a purchase on shoplabache.com — with a form you can fill in right now, wherever in the world you're ordering from.
Why This Policy Exists
This Cancellation Policy explains, precisely and in plain language, when and how you may cancel an order placed with La Bâché LC Bryant LLC ("La Bâché," "we," "us," or "our") on shoplabache.com — separate from, and in addition to, the returns process described in our Refund Policy. Cancellation refers to stopping an order before or shortly after it is placed; returning a product you have already received is covered in more depth in that Refund Policy, and the two work together.
We are a women-owned, family-led small-batch skincare, hair, and Homme grooming house registered at 6560 N Mascher Street, Philadelphia, Pennsylvania 19120, United States, shipping to customers in the United States, Japan, and the European Union, EEA, and United Kingdom. Because cancellation rights differ meaningfully between these regions — most notably the European Union's statutory 14-day right of withdrawal — this policy sets out each region's rules explicitly, rather than a single generic clause.
This policy should be read together with our Refund Policy, Shipping Policy, Terms of Service, and Legal Notice.
Cancelling an Order Before It Ships
Regardless of where you're ordering from, you may ask us to cancel any order — for any reason, or no reason at all — at any time before it has shipped from our Philadelphia studio. Because our small-batch formulations move into preparation quickly, we cannot guarantee a pre-shipment cancellation once packing has begun, but we make every reasonable effort to honor requests received promptly.
- How to request it. Email bonjour@shoplabache.com with your order number and the words "Cancel my order," or use the Cancellation Request Form in Section 7.
- What happens next. If your order has not yet shipped, we cancel it and issue a full refund to your original payment method — no restocking fee, no questions asked.
- If it has already shipped. We are unable to intercept a package once it has left our facility. In that case, our standard return process in Section 3 (EU/EEA/UK) or our Refund Policy (United States and other regions) applies once you receive the item.
Your Right to Withdraw — EU, EEA & United Kingdom
If your order is shipped to a destination in the European Union, the wider European Economic Area, or the United Kingdom, you benefit from a statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU), as implemented in your country's national law, and under the equivalent UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
"You have the right to cancel your order within 14 days from the date of delivery, for any reason, without needing to justify your decision."
- Withdrawal period. This 14-day period runs from the day you, or a third party you nominate, take physical possession of the last item in your order.
- No justification required. You do not need to give a reason, and simply changing your mind is a valid basis for withdrawal.
- How to notify us. Before the 14-day period expires, tell us clearly that you wish to withdraw — by email at bonjour@shoplabache.com, by using the Cancellation Request Form in Section 7, or by post to 6560 N Mascher Street, Philadelphia, PA 19120, United States. A returned, unexplained parcel alone does not satisfy this notice requirement — please tell us first.
- Sample notice wording. "I hereby give notice that I withdraw from my contract for the sale of [product name], Order No. [order number], ordered on [order date] and received on [delivery date]." You're welcome to copy this directly into an email, or use the Model Withdrawal Form in Section 7.
- Cost of returning the goods. Unless we state otherwise for your specific order, you are responsible for the direct cost of returning goods to us. We do not currently charge a restocking fee. If we ever offer free return shipping for a promotion or specific order, this will be confirmed to you in writing before you return the item.
- Deduction for use beyond what's necessary. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and function — comparable to how you might handle an item in a shop before buying it. Where a returned item shows signs of use, testing, or opening beyond this, we may deduct a reasonable amount reflecting that diminished value from your refund, consistent with Article 14(2) of Directive 2011/83/EU.
- Timeline for your refund. Once you have notified us of your decision to withdraw, we will reimburse all payments received from you, including standard delivery charges, without undue delay and in any event within 14 days — either from the day we receive the returned goods back, or from the day you supply evidence that you have sent the goods back, whichever is earlier, in accordance with Article 13(3) of Directive 2011/83/EU.
- Refund method. We refund using the same means of payment you used for the original transaction, unless you expressly agree otherwise, and you will not incur any fee as a result of that reimbursement.
Hygiene Exception
Once a skincare, hair, or grooming product's seal has been broken or its hygiene protection removed, it is excluded from the right of withdrawal under Article 16(m) of Directive 2011/83/EU — see Section 5 for the full explanation.
Partial Orders
If your order contains multiple products, you may withdraw from some items and keep others; the refund will reflect only the item(s) you return, plus a proportionate share of standard delivery charges where the entire order is returned.
Cancellation Rights in the United States & Japan
Outside the EU, EEA, and UK, cancellation is governed primarily by La Bâché's own stated policy, layered with the specific consumer-protection rules of your region. Select a region below.
Our 14-Day Policy & the FTC Cooling-Off Rule
Unlike the EU, U.S. federal law does not grant a general statutory right to cancel an ordinary online purchase. The Federal Trade Commission's "Cooling-Off Rule" (16 C.F.R. Part 429) instead applies specifically to certain sales made in person away from a seller's normal place of business (such as door-to-door sales); it does not apply to purchases made through shoplabache.com. Your cancellation and return rights for U.S. orders are therefore governed by La Bâché's own published policy, described below and in full in our Refund Policy.
14-Day Window
You may cancel an unshipped order at any time, and request a return of an unopened, unused product within 14 days of delivery.
Store Credit by Default
Approved U.S. returns of unopened products are issued as store credit; pre-shipment cancellations are refunded to your original payment method in full.
State Consumer-Protection Laws
States including California, New York, and our home state of Pennsylvania prohibit deceptive cancellation practices and require that any cancellation terms we advertise are honored exactly as stated.
Card Issuer Rights
Separately from our policy, your card issuer's own billing-dispute procedures under Regulation Z / Regulation E remain available to you for unauthorized or undelivered orders.
Cancellation Under the Act on Specified Commercial Transactions
Japan's Act on Specified Commercial Transactions (特定商取引法) does not grant an unconditional statutory cooling-off right for ordinary mail-order (通信販売) purchases such as those made on shoplabache.com; instead, the law requires that a seller's return and cancellation conditions be clearly and prominently disclosed before purchase — if they are not disclosed, a customer may return goods within 8 days of delivery at their own cost. La Bâché discloses its conditions clearly in this policy and in our Refund Policy, which therefore governs cancellation and returns for Japan-bound orders.
Disclosed Return Window
Our 14-day, unopened-product return window (Section 2 and our Refund Policy) applies in full to Japan-bound orders, exceeding the 8-day statutory default.
Cancellation Before Dispatch
You may cancel an order at no cost at any time before it ships, exactly as described in Section 2.
Consumption Tax on Refunds
Where an order is cancelled or a return approved, any Japanese consumption tax already charged is refunded proportionately along with the product price.
Return Shipping Cost
Consistent with Section 2, the customer bears the direct cost of returning goods to Philadelphia unless the item was defective or misshipped.
Products & Situations Excluded From Cancellation
Because we formulate genuine, small-batch cosmetics, a small number of exclusions apply consistently across every region we ship to. These are not arbitrary — they mirror the standard hygiene and personalization exceptions written into EU, U.S., and Japanese consumer law.
Opened or Used Cosmetics
Once the seal, pump, or hygiene protection on a skincare, hair, or grooming product has been broken, it cannot be withdrawn from, returned, or resold for health and hygiene reasons. This mirrors the Article 16(m) exception in Directive 2011/83/EU, which excludes sealed goods not suitable for return due to health or hygiene once unsealed after delivery.
All RegionsSale Items & Gift Cards
Discounted sale items and gift cards are final sale and are not eligible for cancellation, withdrawal, or return, consistent with standard e-commerce practice and clearly disclosed before purchase.
All RegionsCustom, Perishable & Hazardous Goods
Personalized or made-to-order items, perishable goods, and any hazardous materials or flammable liquids (where applicable) are excluded from withdrawal under Article 16(c), (d), and (e) of Directive 2011/83/EU and our own Refund Policy.
All RegionsHow to Cancel, Step by Step
Whichever region you're ordering from, cancelling or withdrawing follows the same simple path.
Notify Us
Email bonjour@shoplabache.com, use the form in Section 7, or write to our Philadelphia office, stating your order number.
We Confirm
We reply within 2 business days confirming whether your order can be cancelled before shipment or must follow the return process.
Return If Needed
If already shipped, send the unopened item back to 6560 N Mascher Street, Philadelphia, PA 19120, following the instructions we provide.
Refund Issued
We refund to your original payment method within the timeline set out in Section 3 (EU/EEA/UK) or our Refund Policy (all other regions).
Cancellation & Withdrawal Request Form
Complete the fields below and press "Prepare My Request" — it will open a pre-filled email in your default mail app addressed to bonjour@shoplabache.com, ready for you to review and send. Nothing is transmitted until you send that email yourself.
Order Cancellation Request
Use this option if your order has not yet shipped and you'd like to cancel it entirely for a full refund.
EU Model Withdrawal Form (Annex I(B), Directive 2011/83/EU)
If you prefer to use the standard EU model form instead, copy the text below into your email to bonjour@shoplabache.com:
Refunds, Timelines & Deductions
| Scenario | Refund Method | Timeline | Possible Deduction |
|---|---|---|---|
|
Cancelled before shipment Any region |
Original payment method | Within 5 business days of confirmed cancellation | None |
|
EU / EEA / UK withdrawal Unopened item, notified within 14 days of delivery |
Original payment method | Without undue delay, within 14 days of receiving the return or proof of return shipment | Only for handling beyond what's needed to inspect the item (Art. 14(2)) |
|
United States return Unopened item, within 14 days of delivery |
Store credit | 5–7 business days after we receive and inspect the return | None if unopened & in original packaging |
|
Japan return Unopened item, within 14 days of delivery |
Original payment method or store credit, per your request | 5–7 business days after we receive and inspect the return | None if unopened & in original packaging |
|
Damaged, defective, or mis-shipped item Any region |
Original payment method or free replacement, your choice | Within 5 business days of confirming the issue | None |
|
Opened or used cosmetics Any region |
Not eligible | Not applicable | Full value retained — see Section 5 |
Currency of refund. Refunds are issued in the same currency and to the same payment instrument used for the original purchase; where currency conversion applies, minor variances from the original charged amount may occur for reasons outside our control, as explained in our Payment & Security Policy.
If a refund hasn't arrived. If more than 15 business days have passed since we confirmed your refund was approved, please contact us at bonjour@shoplabache.com so we can trace it with our payment processor and your bank.
Changes to This Cancellation Policy
As La Bâché grows and consumer-protection law in the United States, Japan, and Europe continues to evolve, we may update this policy to reflect new products, new shipping regions, or legal changes. When we make a material change, we will update the "Last Updated" date at the top of this page and, where required by law, provide additional notice.
Any change applies to orders placed after the update; it does not reduce a cancellation or withdrawal right you already held for an order placed before the change.
Questions About Cancelling an Order
If you're unsure whether your order can still be cancelled, or you'd like help using the Withdrawal Form above, our team replies personally — typically within one business day.
Reach us by phone or email, through live chat on the site, or by writing to our Philadelphia office.
This Cancellation Policy forms part of, and should be read alongside, our Refund Policy, Terms of Service, Shipping Policy, Privacy Policy, and Legal Notice. © 2026 La Bâché LC Bryant LLC. All rights reserved.