These Terms of Service (the "Terms") are a binding agreement between you and La Bâché LC Bryant LLC, doing business as "La Bâché" ("La Bâché," "we," "us," or "our"), governing your access to and use of shoplabache.com, and any order you place for our small-batch, luxury skincare, hair care, and Homme & beard care products (together, the "Services").

By browsing our site, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, each of which is incorporated into these Terms by reference. If you do not agree with any part of these Terms, please do not use our Services.

If you are placing an order on behalf of a company or another individual, you confirm you have the authority to bind that party to these Terms. Nothing in this document limits any statutory right you hold as a consumer in the United States, Japan, or the EU/EEA/UK that cannot lawfully be waived by agreement — where these Terms and a mandatory consumer protection law conflict, the mandatory law controls for that specific point.

Minimum age. You must be at least 18 years old, or the age of legal majority in your place of residence, to place an order or create an account with us. Section 12 explains our position on children's use of the Services in more detail.

Accurate information. When you create an account or check out as a guest, you agree to provide true, current, and complete information, and to keep it updated. Orders shipped to an incorrect address you provided are your responsibility once dispatched.

Account security. You are responsible for maintaining the confidentiality of your account login credentials and for all activity that occurs under your account. Notify us immediately at bonjour@shoplabache.com if you suspect unauthorized use.

Suspension or closure. We may suspend or close an account, or decline to fulfil an order, where we reasonably suspect fraud, abuse of our promotions or return policy, a breach of these Terms, or unlawful activity. Where legally required, we will explain the reason for such action.

Availability. Because we produce in small batches, a product shown on our site may sell out or be discontinued between the time you view it and the time you check out. If an item in your order is unavailable, we will contact you using the email or phone number on file to offer a substitute, a backorder, or a full refund of that item.

Pricing errors. If, despite our best efforts, a product is listed at an incorrect price due to a typographical, technical, or pricing error, we reserve the right to cancel that order, refund any amount already charged, and notify you promptly, even if the order has already been confirmed.

Taxes & duties. Prices shown at checkout include applicable U.S. sales tax where we are required to collect it. For orders shipped to Japan or the EU/EEA/UK, local import duties, customs fees, or value-added tax may apply on arrival and are the responsibility of the recipient unless we state otherwise at checkout — see Section 7 for details.

When you place an order, you are making an offer to buy the products in your cart. Placing an order does not guarantee it will be filled: an automated order-confirmation email confirms only that we received your order, not that we have accepted it.

A contract of sale is formed, and your order is accepted, at the point we send you a shipping-confirmation email or otherwise dispatch your order. Until that point, we may decline or cancel an order in full or in part — for example, if we suspect fraud or unauthorized use of a payment method, if a product is out of stock, if there was a pricing or listing error, or if we are unable to verify or obtain authorization for your payment.

Order cut-off & processing. Orders placed before 4:00 PM Eastern Time, Monday through Saturday, begin processing the same business day; orders placed after that time, or on a Sunday or U.S. federal holiday, begin processing the next business day. Processing typically takes 3–5 business days before your order ships — see Section 7 for full shipping timelines.

Cancelling before dispatch. You may request to cancel or change an order by emailing bonjour@shoplabache.com as soon as possible. Because processing begins quickly, we can only guarantee a cancellation if your order has not yet entered fulfillment; once it has shipped, our Refund Policy and Section 8 below apply instead.

All payments are processed through our Shopify checkout via PCI-DSS-compliant payment processors. We never see or store your full card number — only a tokenized reference, the payment confirmation, and the transaction amount, as described in our Privacy Policy.

By submitting a payment method, you confirm you are authorized to use it, and you authorize us to charge the full order total, including shipping and applicable tax, at the time your order is placed or, where a card issuer requires it, at the time your order ships.

International customers in Japan or the EU/EEA/UK may see their card issuer apply a foreign-transaction or currency-conversion fee, since all orders are billed in U.S. dollars; this fee is set by your bank or card network, not by La Bâché.

We ship to addresses in the United States, Japan, and the European Union, EEA, and United Kingdom. Timelines above are estimates from dispatch and may vary with weather, carrier delays, customs processing, or remote delivery locations; they are not a guaranteed delivery date unless we state one in writing.

Customs, duties & import taxes. Orders shipped to Japan or the EU/EEA/UK are exported from the United States and may be subject to customs duties, import VAT, or Japanese consumption tax assessed on arrival. These charges are set by your country's customs authority, are outside our control, and are the responsibility of the recipient unless collected at checkout.

Full shipping details, including split shipments and address-change requests, are set out in our Shipping Policy.

We offer a 14-day return window, measured from the date your order is delivered, on eligible items. To be eligible, a product must be unused, unopened, and in its original packaging with any protective seal intact — a requirement rooted in the hygiene nature of skincare, hair, and beard care products, and one we apply consistently to every customer.

To start a return, email bonjour@shoplabache.com within 14 days of delivery with your order number. We will confirm eligibility and provide return instructions. Once we receive and inspect your return, we will process an approved refund to your original payment method within 10 days.

Refunds cover the price of the returned product; original shipping charges are non-refundable except where a product arrived damaged, defective, or incorrect through our error, in which case we also cover the cost of return shipping. Gift cards, final-sale items, and opened or used products are not eligible for return unless defective.

Full detail on eligible items, condition requirements, and refund timing is available in our Refund Policy. This 14-day return window applies to customers in the United States and Japan; customers in the EU, EEA, and United Kingdom also have the statutory right of withdrawal described in Section 9 below.

If your order is shipped to the European Union, the wider European Economic Area, or the United Kingdom, you additionally have a statutory right of withdrawal under Directive 2011/83/EU on consumer rights and the equivalent UK Consumer Contracts Regulations, independent of and in addition to Section 8 above.

Notice period. You may withdraw from your purchase, without giving a reason, within 14 calendar days from the day you (or someone you nominate) receives the goods, by emailing bonjour@shoplabache.com with a clear statement of your decision to withdraw.

Return period. Once you notify us, you must send the goods back to us without undue delay and within 14 days of that notification.

Refund. We will reimburse the price you paid, including standard delivery cost, within 14 days of receiving the returned goods or evidence you have sent them, whichever is earlier, using your original payment method.

Hygiene exception. Consistent with Article 16(e) of Directive 2011/83/EU, the statutory right of withdrawal does not apply to sealed skincare, hair care, or beard care goods that are not suitable for return for health or hygiene reasons once you have unsealed them after delivery. As a matter of goodwill, we apply the same 14-day, unopened-condition return described in Section 8 to these products rather than treating them as entirely non-returnable.

Nothing in this section limits any other right you hold under the law of your country of residence, including rights relating to goods that are faulty, not as described, or unfit for purpose.

Sales Tax & Economic Nexus

We collect state and local sales tax on orders shipped to states where we are required to do so under that state's economic nexus rules, calculated automatically at checkout based on your shipping address. Tax collected is remitted to the applicable state and local authorities.

California — Proposition 65

California's Safe Drinking Water and Toxic Enforcement Act of 1986 ("Proposition 65") requires a warning where a product may expose a California resident to a listed substance above a set threshold. Where such a warning applies to one of our products, it will be displayed on that product's listing page; the absence of a warning means we have not identified a Proposition 65 obligation for that item as of this policy's effective date.

Marketing Communications — CAN-SPAM & TCPA

Marketing emails comply with the federal CAN-SPAM Act and always include a working unsubscribe link. Marketing text messages are sent only to customers who have opted in as required by the Telephone Consumer Protection Act (TCPA), and every message includes reply instructions to opt out at any time. We do not currently operate subscription or auto-renewing products, so state automatic-renewal laws do not apply to our catalog.

Warranty Disclosure — Magnuson-Moss Warranty Act

We do not offer a separate written product warranty. Where federal or state law implies a warranty that cannot be excluded — such as a warranty of merchantability — that implied warranty remains in effect for the minimum period required by law, notwithstanding Section 17 of these Terms. Your primary remedy for a defective product remains the 14-day return described in Section 8.

Our Skin, Hair, and Homme & beard care products are cosmetic products intended for external use only. They are not drugs, and we make no claim that any product diagnoses, treats, cures, or prevents any disease or medical condition. Nothing on our site is medical advice, and it should not replace a consultation with a dermatologist, physician, or other qualified professional.

Before first use, we recommend a patch test on a small area of skin and waiting 24 hours to check for a reaction, particularly if you have sensitive skin, known allergies, or a history of skin conditions. Discontinue use and seek medical attention if you experience irritation, redness, or an allergic reaction.

Full ingredient lists (INCI) are provided on each product page and printed on packaging, consistent with EU Cosmetic Regulation (EC) No 1223/2009 labeling principles, U.S. FDA cosmetic labeling requirements, and Japanese quasi-drug and cosmetic labeling practice, so you can review them against any known allergy or sensitivity before purchasing.

Keep all products out of reach of children, store as directed on the packaging, and discontinue use if the product's appearance, smell, or texture changes after opening.

The La Bâché name, logo, product formulations, packaging design, photography, and all text, graphics, and other content on shoplabache.com are the property of La Bâché LC Bryant LLC or our licensors, and are protected by U.S. and international trademark and copyright law.

You may view, download, and print content from our site for your own personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from any of our content or branding for commercial purposes without our prior written permission. Nothing in these Terms transfers any intellectual property right to you.

When using our Services, you agree not to:

place fraudulent orders, use a stolen or unauthorized payment method, or misuse our promotional codes or return policy;

scrape, harvest, or use automated tools to extract data, pricing, or content from our site without our written consent;

attempt to interfere with, disrupt, or gain unauthorized access to our site, servers, or connected networks;

use our Services for any unlawful purpose, or in a way that infringes the rights of La Bâché or any third party.

If you submit a product review, photo, comment, or other content to us (through our site, email, or social media, and tagged or sent to us), you confirm it is honest, based on your genuine experience, and does not infringe anyone else's rights.

By submitting this content, you grant La Bâché a non-exclusive, worldwide, royalty-free license to display, reproduce, and use it — including on shoplabache.com, in our marketing, and on our social media channels — with attribution to you where practical. You may request removal of your content at any time by emailing bonjour@shoplabache.com.

We may remove reviews or content that are false, defamatory, discriminatory, unrelated to the product, or otherwise in breach of Section 14.

Discount codes and promotional offers are valid only for the period, products, and conditions stated at the time they are issued, are limited to one use per customer unless stated otherwise, and cannot be combined with other offers unless explicitly permitted. We may end a promotion early or limit its use to prevent abuse.

Gift cards issued by La Bâché do not expire, are non-refundable, and cannot be redeemed for cash except where required by law. A lost or stolen gift card cannot be replaced unless you can provide proof of original purchase.

Our Services and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, other than those that cannot lawfully be excluded, including any implied warranty of merchantability or fitness for a particular purpose.

To the fullest extent permitted by law, La Bâché's total liability arising out of or relating to an order will not exceed the amount you paid for that order, and we will not be liable for indirect, incidental, special, or consequential damages arising from your use of our Services or products.

This section does not limit or exclude liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be limited under the law of the United States, Japan, or the EU/EEA/UK that applies to your purchase. Consumers in the EU/EEA/UK and Japan retain any statutory rights that cannot be waived by contract, notwithstanding anything else in this section.

You agree to indemnify and hold La Bâché LC Bryant LLC, its owners, employees, and contractors harmless from any claim, loss, or expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of our Services, or your violation of any law or third-party right, except to the extent the claim results from our own negligence or wrongdoing.

Our first step is always a conversation. If you have a concern about an order or these Terms, please contact us at bonjour@shoplabache.com or +1 (215) 429-3436 first — we reply personally, typically within one business day, and most issues are resolved directly.

United States customers. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law principles, and any dispute not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Philadelphia County, Pennsylvania, except where a mandatory consumer-protection law of your home state gives you the right to bring a claim there instead.

EU, EEA & UK customers. These Terms do not deprive you of the protection of any mandatory consumer-protection law of your country of habitual residence. If we cannot resolve a dispute directly, you may bring your complaint to the consumer dispute-resolution body in your country listed at the European Commission's Consumer Redress resource, or pursue a claim through the courts of your own country of residence.

Japan customers. If we cannot resolve a dispute directly, you may seek guidance from Japan's National Consumer Affairs Center (国民生活センター) or your local consumer affairs center, in addition to any right you have to bring a claim in the courts of your own jurisdiction where mandatory Japanese consumer law applies.

We will not be liable for any delay or failure to perform our obligations under these Terms where that delay or failure results from causes beyond our reasonable control, including natural disaster, extreme weather, labor dispute, carrier disruption, customs delay, act of government, war, or public health emergency. We will make reasonable efforts to notify you and to resume performance as soon as practicable.

Our store operates on Shopify, which independently processes certain data as described in our Privacy Policy, and relies on third-party payment processors, shipping carriers, and email/SMS providers to deliver your order and communications. We are not responsible for outages or errors originating from these third-party platforms, though we will assist you in resolving any issue they cause.

Our site may link to third-party platforms we do not operate, including Instagram, TikTok, X (Twitter), and Faire for wholesale customers. We are not responsible for the content, terms, or privacy practices of any third-party site.

Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, form the entire agreement between you and La Bâché regarding your use of our Services, and supersede any prior agreement on the same subject.

Severability. If any provision of these Terms is found unenforceable by a court or regulator of competent jurisdiction, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms on one occasion will not be considered a waiver of that right or provision going forward.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, as described in our Privacy Policy.

As La Bâché grows and the laws of the United States, Japan, and Europe continue to evolve, we may update these Terms to reflect new products, new shipping regions, or legal requirements. When we make a material change, we will update the "Last Updated" date at the top of this page and, where required by law, provide additional notice.

These Terms apply to any order placed after the "Effective Date" shown above; orders placed before an update remain governed by the Terms in effect at the time of that order. Continued use of shoplabache.com after an update constitutes your acknowledgment of the revised Terms.