La Bâché LC Bryant LLC ("La Bâché," "we," "us," or "our") formulates small-batch, luxury skincare, hair care, and Homme & beard care products, and we want you to feel confident ordering from our Skin, Hair, and Homme collections. This Return & Refund Policy explains, clearly and without exceptions buried in fine print, how long you have to request a return, what condition your item needs to be in, how refunds are processed, and what happens if something arrives damaged, defective, or wrong.

Because we ship to customers in the United States, Japan, and the European Union, EEA, and United Kingdom, and because consumer protection law differs meaningfully across these regions, Sections 11 through 13 set out region-specific rights in addition to the store-wide policy described in Sections 2 through 10. Where a regional right is more generous than our standard policy, the regional right applies.

In short: unopened, unused items may be returned within 14 days of delivery, and approved refunds are issued to your original payment method within 10 business days of us receiving and inspecting your return. We charge no restocking fee. The sections below explain every detail, including the items this policy does not cover.

To qualify for a return, an item must meet all of the following conditions:

Unopened and unused. The outer seal, shrink-wrap, or pump lock must be intact. Because our serums, oils, balms, and elixirs are applied directly to skin, hair, or beard, we cannot resell or safely redistribute a product once its seal has been broken.

In original packaging. Outer box, dropper cap, pump, and any protective inserts must be included and undamaged.

Accompanied by proof of purchase. Your order number or receipt, so we can verify the purchase and process your return without delay.

Requested within the 14-day window. Described in Section 2.

If a product has been opened, tested, or used — even lightly — it does not qualify for a standard return. This hygiene-based limitation is described further in Section 4, and does not apply to items that arrive damaged, defective, or incorrect, which are always covered under Section 8 regardless of whether the seal has been broken.

Change-of-mind returns. If you're returning an eligible, unopened item for a reason of preference rather than a defect or our error, you are responsible for the cost of return shipping. We do not charge a restocking fee, so the only cost to you is the carrier fee to send the item back to Philadelphia.

Our error, damage, or a defective item. If we sent the wrong product, or your item arrived damaged or defective, we cover return shipping in full and will provide a prepaid label or reimburse a reasonable shipping cost you incur — see Section 8.

International returns (Japan, EU, EEA, UK). Customs duties, taxes, or brokerage fees paid on the original shipment are generally non-refundable by carriers or customs authorities and are not reimbursed by La Bâché, except where required by the regional rights described in Sections 12 and 13.

We recommend using a trackable shipping method and retaining your receipt, since La Bâché is not responsible for return packages lost or damaged in transit before they reach us.

Once your returned item arrives, our team inspects it against the condition requirements in Section 3, typically within 2 to 3 business days. We will email you to confirm whether the return has been approved.

If approved, we issue your refund to your original payment method within 10 business days of receiving and inspecting the item. The refund covers the price you paid for the returned product; original outbound shipping charges are refunded only where the return is due to our error, damage, or a defect.

If declined — for example, because the seal was broken or the condition requirements in Section 3 were not met — we will explain why and, where reasonable, offer to ship the item back to you at your cost.

After a refund is issued, your bank, card network, or payment provider may take a few additional business days to post the funds to your statement. If more than 15 business days have passed since we confirmed your refund was approved and you still have not received it, please contact us at bonjour@shoplabache.com and we will look into it with your bank on your behalf.

Please inspect your order as soon as it arrives. If your item is damaged in transit, arrives defective, or you received the wrong product, contact us at bonjour@shoplabache.com within 48 hours of delivery, with your order number and a photo of the item and its packaging.

This right applies even to opened items. The hygiene-based final-sale rule in Section 4 never applies to a product that was defective or damaged when it arrived, or that was not what you ordered.

No cost to you. We cover return shipping in full and will send a replacement, issue a full refund to your original payment method, or offer store credit — whichever you prefer.

Timeline. We aim to resolve damage, defect, and mis-shipment claims within 2 business days of receiving your photos and order details, and to issue any refund within the same 10-business-day window described in Section 7.

We do not currently process direct product-to-product exchanges. If you'd like a different scent, size, or item from our Skin, Hair, or Homme collections, the fastest way to get what you want is to return the eligible item under Sections 2 and 3, and place a new order once your return has been approved.

If your original item was damaged, defective, or incorrect, see Section 8 — in that case, we're glad to send a like-for-like replacement directly, at no cost to you, without asking you to place a new order.

We begin preparing orders quickly so we can ship them within our standard 1–3 business day processing window. If you need to cancel or change an order, email bonjour@shoplabache.com or call +1 (215) 429-3436 as soon as possible.

If your order has not yet been packed or handed to a carrier, we will cancel it and issue a full refund to your original payment method within 10 business days, at no cost to you.

If your order has already shipped, we are unable to cancel it, but you may request a return once it arrives, following the standard process in Sections 2 through 7, or the EU/EEA/UK withdrawal right in Section 13 if applicable.

Return Policy Disclosure Laws

A number of states, including California (Cal. Civ. Code § 1723) and New York (N.Y. Gen. Bus. Law § 218-a), require retailers with a limited or no-refund policy to clearly disclose that policy to shoppers before purchase. La Bâché's policy — 14 days, unopened condition, refund to original payment method — is published on this page, linked in our website footer, and referenced on relevant product pages, so every customer can review it before checkout regardless of which state they order from.

If your state's law would otherwise require a more generous return period or disclosure than what is described here, the more protective standard applies to your order.

Shipping Delays & Undelivered Orders

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship your order within the timeframe stated at checkout, we will notify you and either obtain your consent to the delay or provide a full refund. If a package is confirmed lost in transit by the carrier, we will send a replacement or issue a full refund at no cost to you.

Questions about a specific state's consumer protection rules can be directed to bonjour@shoplabache.com; we respond personally within 1 business day.

Japan's Act on Specified Commercial Transactions (特定商取引法, the "ASCT") requires online retailers to clearly disclose their return conditions to customers in Japan. Where a retailer does not publish its own terms, the ASCT's default rule allows a customer to return goods within 8 days of receipt, at their own expense. Because La Bâché publishes the terms below, our own policy — which is more generous in duration — governs orders shipped to Japan.

Return window. The same 14-day, unopened-condition standard described in Sections 2 and 3 applies to orders delivered in Japan.

Return shipping cost. Consistent with standard ASCT practice, return shipping for a change-of-mind return is the customer's responsibility, unless the item was damaged, defective, or incorrect, in which case La Bâché covers the cost in full under Section 8.

Refund method & currency. Refunds for JPY-denominated orders are issued to the original payment method in the currency originally charged, within the 10-business-day window described in Section 7. Currency conversion fees charged by your card issuer are outside our control and are not reimbursed.

Customs & import duties. Because orders shipped to Japan originate in the United States, import duties or consumption tax assessed at the border are the customer's responsibility and are not refunded by La Bâché on a change-of-mind return.

You may withdraw from your purchase within 14 days of delivery, for any reason and without justification, and without paying any penalty other than the direct cost of returning the goods.

If your order is delivered within the European Union, the wider European Economic Area, or the United Kingdom, the EU Consumer Rights Directive 2011/83/EU, and the equivalent UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, give you a statutory right of withdrawal that operates alongside, and in some respects more broadly than, our standard policy in Sections 2 through 7.

14 days to notify us, 14 more days to send it back. You have 14 days from delivery to tell us you wish to withdraw — by emailing bonjour@shoplabache.com — and a further 14 days from that notice to physically return the goods.

Sealed, hygiene-sensitive goods are the one legal exception. Under Article 16(e) of the Directive, the withdrawal right does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene, once unsealed after delivery. This is why our skincare, hair, and beard care products must remain unopened, exactly as described in Sections 3 and 4 — this is a legal limitation on withdrawal, not a store preference.

Refund timing. Where a valid withdrawal is exercised, we refund all payments received, including standard delivery charges, within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier — this may be faster than the general 10-business-day timeline in Section 7, and the faster of the two applies.

Return shipping cost. Under the Directive, you bear the direct cost of returning goods unless we agreed otherwise or failed to disclose that you would bear this cost — which is why we disclose it clearly here.

Nothing in this section limits your right to lodge a complaint with your national consumer protection authority, or, in the UK, the Citizens Advice consumer service.

As La Bâché adds new products, expands into new shipping regions, or as consumer protection law in the United States, Japan, or Europe evolves, we may update this Return & Refund Policy. When we make a material change, we will update the "Last Updated" date at the top of this page and, where required by law, provide additional notice.

The return and refund terms in effect at the time you placed your order will apply to that order; changes made after your purchase will not reduce the rights you already had at checkout.